Item: Splashtop
Rating: 9
Author: Verified User

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

Splashtop has become an essential tool for our clinic, giving me the flexibility to work effectively even when I’m out of the office—whether for medical appointments or personal time. Since I’m the only person responsible for specific critical tasks, Splashtop allows me to remotely log in, answer staff questions, access important information, and process billing without interruption.
It also provides my supervisors with peace of mind. If an urgent situation arises, such as a state or insurance audit, I can quickly connect and provide whatever documentation or guidance is needed. Overall, Splashtop helps ensure our operations run smoothly, even when I’m not physically on site.

Pros and Cons

Pros

Easy to use
Handles dual monitors well

Cons

In-app chat would be helpful

Return on Investment

Freedom to take time off when I want or need it
Continuation of billing and services while staff is out. No hold up on billing out claims while the biller is away.

Support Rating

I’ve used Splashtop for five years, and the experience has been consistently smooth and reliable. Throughout that entire time, I’ve never once needed to contact support. Everything has worked exactly as expected, with no issues significant enough to require assistance, which speaks well to the platform’s stability and overall design.

Splashtop Security

Splashtop meets my business needs very well from a security standpoint. Its device verification, two-factor authentication, and strong AES-256/TLS encryption provide a solid, reliable security foundation. Access controls are straightforward to manage, and the platform feels robust and trustworthy for secure remote access and remote support in a business environment.

Onboarding with Splashtop

As a fairly tech-savvy user, my onboarding with Splashtop was seamless. I was able to install the software and start using its secure remote access and support features immediately, without any guidance or troubleshooting. The setup process is intuitive, straightforward, and clearly designed for quick deployment.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Fusion Web Clinic, QuickBooks Desktop Enterprise

Likelihood to Recommend

Splashtop is especially well-suited for situations where quick, reliable remote access is needed. For example, if I’m out of the office due to medical appointments or personal commitments, I can still log in immediately to handle time-sensitive tasks like processing claims, answering staff questions, or accessing patient or insurance information. It’s also extremely useful in urgent situations, such as a state or insurance audit, because I can connect remotely and provide exactly what auditors or management need without being on-site.
It’s also ideal for environments where one person holds specialized responsibilities, as it ensures operational continuity even when that person isn’t physically present.

Comments

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Freedom for me and Peace of mind for them

Software Version

Modules Used