Item: Splashtop
Rating: 10
Author: Marcelino Mongcal

Use Cases and Deployment Scope

It is currently used by the whole organization. We provide support to Windows workstations to solve their issues that interact with our canned accounting software package. We also provide support to desktop endpoint protection using Sophos endpoint and managed backup service. Splashtop Enterprise is also used for unattended access to critical servers that require monitoring and 24/7 uptime.

Pros and Cons

Quick access to unattended server
Quick link to provide client support access on website.
Easy share between support agents

Unattended access for MacOS

Return on Investment

It's provide us income when we bill clients with each support call they make.
It has prompted us to give faster and better support to our long time customers.

Support Rating

There was really no need for us to call support as it it actuaally works seamlessly.

Splashtop Security

Splashtop Enterprise meets our secure remote support solution and effectively provide us 24/7 support capability for on-premise and hosted servers.

Onboarding with Splashtop

It was quick, switching from TeamViewer to Splashtop was quick and we easily migrated our unattended servers from TeamViewer to Splashtop Enterprise with no downtime.

Products Replaced

Yes - TeamViewer

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Zoom, Snagit, Filmora

Likelihood to Recommend

It is well suited for problems when a Windows update stops features from the software application in particular printer drivers that Windows automatically change, where a UPD driver is required to actually work because of PCL 5 compatibility. It is less appropriate to use when the client's desktop is using old Windows OS that we require to upgrade
before we can provide support via Splashtop.

Users and Roles

4 -

Software software to provide access to progams clients' program remotely.

Technical support to administer end-user desktops and application servers.

Support Headcount Required

Knowledgeable with Windows operating system and networks protocols

Business Processes Supported

Troubleshoot software issue on clients' side
Help setup and update our canned software at the clients' servers.
Assist end-user with their desktops an printers related to our canned software

Innovative Uses

File Transfers of files required to fix issues
Share with fellow technician in troubleshooting complicated issue
Help in-house tech with their own software and network issue

Future Planned Uses

Add more unattended host servers for our hosting service

Likelihood to Renew

Ease of use and the income generated with the per call basis we provide for the clients.

Key Differentiators

Price
Product Usability

Price wise it's cheaper than TeamViewer. Faster download and quick support access that our clients like compared to TeamViewer.

Evaluation Lessons Learned

I still stick with Splashtop if I have to change my evaluation and selection process

Splashtop review from Samcosoftware

Modules Used

Overall Satisfaction with Splashtop Enterprise