Splashtop review from Samcosoftware
Updated February 22, 2022

Splashtop review from Samcosoftware

Marcelino Mongcal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

It is currently used by the whole organization. We provide support to Windows workstations to solve their issues that interact with our canned accounting software package. We also provide support to desktop endpoint protection using Sophos endpoint and managed backup service. Splashtop Enterprise is also used for unattended access to critical servers that require monitoring and 24/7 uptime.
  • Quick access to unattended server
  • Quick link to provide client support access on website.
  • Easy share between support agents
  • Unattended access for MacOS
  • It's provide us income when we bill clients with each support call they make.
  • It has prompted us to give faster and better support to our long time customers.
There was really no need for us to call support as it it actuaally works seamlessly.
Splashtop Enterprise meets our secure remote support solution and effectively provide us 24/7 support capability for on-premise and hosted servers.
It was quick, switching from TeamViewer to Splashtop was quick and we easily migrated our unattended servers from TeamViewer to Splashtop Enterprise with no downtime.
Yes - TeamViewer

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


It is well suited for problems when a Windows update stops features from the software application in particular printer drivers that Windows automatically change, where a UPD driver is required to actually work because of PCL 5 compatibility. It is less appropriate to use when the client's desktop is using old Windows OS that we require to upgrade
before we can provide support via Splashtop.

Using Splashtop Enterprise

4 - 
Software software to provide access to progams clients' program remotely.
Technical support to administer end-user desktops and application servers.
Knowledgeable with Windows operating system and networks protocols
  • Troubleshoot software issue on clients' side
  • Help setup and update our canned software at the clients' servers.
  • Assist end-user with their desktops an printers related to our canned software
  • File Transfers of files required to fix issues
  • Share with fellow technician in troubleshooting complicated issue
  • Help in-house tech with their own software and network issue
  • Add more unattended host servers for our hosting service
Ease of use and the income generated with the per call basis we provide for the clients.

Evaluating Splashtop Enterprise and Competitors

  • Price
  • Product Usability
Price wise it's cheaper than TeamViewer. Faster download and quick support access that our clients like compared to TeamViewer.
I still stick with Splashtop if I have to change my evaluation and selection process