Review of Splashtop
Updated March 01, 2022
Review of Splashtop
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop Enterprise
Used by IT to support remote and hybrid workforce. Most of our staff is remote or hybrid so we use this product for support. It is only used by our IT department.
- Makes remote support easy for end users.
- Can be installed "on the fly" by easy to use links to the install files
- Server support is very good if you need access to a lot of devices.
- Ability to run from multiple computers simultaneously
- Provided cost effective remote support
Security has not been an issue with us.
We were up and running within a few minutes. Very easy to roll out.
Yes - Teamviewer - too expensive.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop Enterprise
7 - IT and Software support
3 - IT support staff
- Remote worker support
- Hybrid worker support
- Remote server access
- Remote access to servers
- Remote reboot and update of computers
Evaluating Splashtop Enterprise and Competitors
- Product Features
- Product Usability
Needed to have the features available from comparable products and the ability to integrate quickly.
Would not change anything.
Splashtop Enterprise Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have normal support. We did not require premium support.
Have not needed support as of yet.