Happy computer consultant supports clients from home on demand
March 01, 2022
Happy computer consultant supports clients from home on demand
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Desktop
Overall Satisfaction with Splashtop Enterprise
I use it since I've begun working from home to support my business clients whose employees are also working from home.
- Remove desktop works through NAT routers.
- It's easy to deploy.
- Reasonable cost.
- Use of the "code" gives end-users control over who gets access to their computer.
- Most of my Macintosh clients are VERY low-tech, (seniors), and the additional security steps required to give Splashtop full control are cumbersome.
- It would be nice if Splashtop would automatically detect a change in the computer name and make the change in Splashtop too when a device is deployed.
- It allows me to do computer troubleshooting for senior citizens in senior living situations that were closed to outsiders during the pandemic.
- It saves us a lot of travel time by being able to reboot computers remotely.
The two-factor authentication is very comforting to my users allowing them control over who gets access to their computer remotely. Honestly, I've not looked into what encryption is used, so I couldn't speak to its robustness.
I create a deployment package (MSI file) that is executed when we onboard new Windows computers. There is one confirmation prompt at the end of the quick installation process and that's it. Easy-Peasy. Mac computers require a few security adjustments in System Preferences post-installation, but it's easy for technically inclined people.
Yes - Teamviewer, Microsoft Remote Desktop Program
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes