Splashtop is an easy to use, affordable alternative to Logmein
February 28, 2022

Splashtop is an easy to use, affordable alternative to Logmein

Sonny Bell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I use it to support many clients. I install the app on machines I support regularly. And I use the SOS emergency link to support one-off clients. I also give clients user accounts so they can access their machines remotely. I find the emergency SOS to be easy for clients to run and give me the code. And I find the installed app is pretty reliable and is a lot simpler and easier to use than Logmein and it's not as expensive. My only complaint is it doesn't let me have multiple monitors at once. You have to toggle between them in one window. With a higher paid plan you can have them as two separate windows.
  • Emergency support tool is easy for clients to run
  • The app is easy to use and works well
  • The app is fast; remote machine is responsive
  • In my plan, multiple monitors can't be separated into 2 windows
  • Deployment packages are neat but I don't think you can edit settings after you deploy
  • The jump to the next level of product is costly
  • Let's me help many people easily
  • By charging clients for it I offset the cost
  • Helps me to be able to work fuly remotely
Especially at the beginning of covid, support was slow. I think it is better recently.
I think it's pretty secure, but I don't really have any deep insight into that. It uses 2FA and lets you say that your computer will regularly use it and then you don't have to reauthenticate with 2FA as often.
I have used Logmein so I knew mostly what to expect. I got up and ran on my own pretty easily. The user groups and deployment packages took a little time to understand but once you've installed it on a few machines it becomes easy. I initially went with it for the price but I do find it less complex vs Logmein which is a nice bonus.

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It's good for clients that are not that advanced with their technology use and like a simple app to connect remotely. It's also easy to install. Overall it is a good little product that gives you much of what Logmein has.