Splashtop SOS Easily Pays for Itself
June 14, 2021

Splashtop SOS Easily Pays for Itself

Matthew Putnam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop SOS

We use Splashtop SOS for two purposes: First, to remotely assist our clients to resolve problems with their computer systems - for example, if a printer stops working, we can remote in to troubleshoot the issue and determine if an onsite visit is truly necessary. Second, we use it to remotely access our systems when we're either away from the office or unable to leave our post to reach the target computer. Previously, every problem our clients had required an onsite visit, but now many issues can be resolved within a few minutes of connecting to their computer.
  • Ease-of use for non-tech-savvy clients
  • Good performance, even when on subpar internet
  • Easy to organize managed computers
  • Though performance is good, [I feel] it could be better
  • Better Linux support would be wonderful
  • "SOS" Functionality to easily connect to a client's computer without already having an RMM installed
  • Quick connection times mean less time is spent waiting
  • Easy management of internal computers for easy remote access
  • Session recording is a very useful auditing tool
  • We meet and exceed customer expectation on responsiveness
  • The sheer amount of time saved by using Splashtop has already paid for the cost of Splashtop SOS
  • We're more flexible with our offerings by utilizing Splashtop SOS to produce a wider range of services
[In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's process on establishing a remote connection with a client that does not have a pre-installed application on their computer is much more convoluted and difficult for clients to follow.

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For remote support of clients whose computers you do not directly manage via RMM, Splashtop SOS is beautiful. It's easy to instruct clients how to navigate to the website, download the remote-assistance program, and launch it. From start of call to a remote connection established, it's usually less than three minutes.
However, areas where tight responsiveness and minimal latency may not be well suited for Splashtop SOS as it is. Compared to other solutions where I can watch a movie remotely, Splashtop SOS doesn't quite fit that bill.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Session record
Multi-platform remote control