TrustRadius
Misses the Mark for analytics
https://www.trustradius.com/social-media-managementSprout SocialUnspecified8282101
Rachel Jensen profile photo
May 08, 2014

Misses the Mark for analytics

Score 4 out of 101
Vetted Review
Verified User
Review Source

Software Version
Deluxe

Overall Satisfaction with Sprout Social

We use sprout social to monitor our Facebook and Twitter profiles, ensuring all inquiries from customers are reviewed and answered in a timely manner.
  • Easy to learn
  • Nice visual breakdown
  • Easy to assign different users and assign tasks
  • Analytics reports are often wrong, not able to reliably use them. Demographic data for followers/fans usually differs from other sources
  • Wish they supported more modules like LinkedIn, Instagram, etc.
  • Difficult to separate out comments from Twitter and LinkedIn
  • Wish it had more benchmarking data with others in the industry.
  • Better customer service
  • Easy to get a quick overview of general conversation surrounding our brand.
  • Easy to schedule posts for both Twitter and Facebook with built-in link shortening.
They are good for different things. HootSuite is more of a listening device, whereas Sprout Social helps more with customer service and real-time interaction in my opinion.
2 - Both the digital marketing manager, and digital marketing coordinator use this product on a daily basis.
If the business is primarily concerned with their social media presence as a customer service portal, or they have a very active community and need to monitor responses in real-time.

Using Sprout Social

2 - Requires a general knowledge of social media platforms, digital analytics, link shortening, scheduling, etc. It's very easy to learn to use.
Quite expensive for two users - would be unwilling to renew since analytics reports are so often incorrect. I will be looking for another option.