Squarespace is stylish, easy to use
January 05, 2018

Squarespace is stylish, easy to use

Kelly Troyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Squarespace

Our organization uses Squarespace to run our company website. We use it as a web presence to inform people about our products, to direct them to stores that carry our products near them across the United States, and as a resource for recipes. We also use it for eCommerce as a retail store which is a very small part of our business but important nonetheless to allow people to purchase our products if they can't find them at a store near them. Our squarespace site addressed our need for an easy to maintain site, that still looks professional, to host all of these previously mentioned applications.
  • Squarespace has professional, appealing templates. It also allows you to change templates as well without affecting your live website while working on an update, which we are currently doing.
  • The eCommerce setup is very easy and user-friendly. Several options for customizing items, such as choosing 4 flavors to go into a 4 pack. The payment through Stripe is very secure as well.
  • There are many options for customizing your pages. There are various slideshow options, different ways to display pictures, products, and text. Each option comes in its own content block which you can't freely move but that helps keep everything aligned on the pages.
  • The pages adapt very well for mobile. There are mobile specific options you can change too.
  • Discounts don't have use limits. We have wanted to give a discount for a customer for a one time use but the only option currently is to give a code and then keep an eye on when the code is used and then end change the expiration code once it has otherwise they could use it more than once.
  • Shipping options are limited. You can choose to ship everywhere or add which countries you want to allow but you can't exclude more specific than countries. For example, we can include United States but can't exclude specific places such as the Virgin Islands which are included in the United States.
  • It's more expensive than other website options. The ease of use might make up for the cost, but if you have someone who can do coding and/or dedicate more time to maintenance of the site, there are likely cheaper options.
  • We have had an increase in online sales since switching to Squarespace.
  • Our interaction with customers through our Contact Form has increased and it has generated good feedback and an outlet for customers to express concerns/questions as well.
  • Our social presence is more professional and continually growing which can be attributed to our Facebook page and website and interaction between the two. Our overall viewership on our site has steadily increased and our Facebook following has followed the same trend.
When updating our website a few years ago, I tried a trial with Wix to see if we would want to change sites. Wix had a lot of good features. Their templates were appealing, they had eCommerce capability but we ultimately stuck with Squarespace because we like the look we were able to achieve with Squarespace, the set up and maintenance of the site is extremely easy, and the price was within our budget. There were a lot more choices we could make with the layout of the Wix site and the simplicity of the Squarespace site was really appealing as we don't have someone fully dedicated to the website design and upkeep like some companies might have.
Content Author / Administrator
Squarespace has great templates for displaying a portfolio or pictures. I imagine it would suit photographers and I think restaurants would benefit from Squarespace's features as well to display bold food pictures and capture attention with full screen images. For a site more focused on eCommerce another site might do better with payment, shipping, and coupon options. I do think it would be well suited for smaller businesses with interactive scrolling pages and good mobile adaptability which an individual or a small team could easily maintain.

Squarespace Feature Ratings

WYSIWYG editor
9
Code quality / cleanliness
10
Admin section
10
Page templates
10
Mobile optimization / responsive design
10
Publishing workflow
9
Form generator
10
Content taxonomy
10
SEO support
8
Community / comment management
6
Internationalization / multi-language
7
Role-based user permissions
10