SurveyMonkey: Full survey lifecycle at its finest!
April 13, 2021

SurveyMonkey: Full survey lifecycle at its finest!

Juan Palma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

SurveyMonkey has been used to provide surveys to users of software applications developed by our company. It is currently only used by the Software Development Department. It provides a turnkey solution for putting together comprehensive surveys and questions, and the full lifecycle and feedback loop for those questions and the users that answer them. It also provides comprehensive statistics on the results of the surveys deployed.
  • Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
  • Provides a wide variety of distribution methods and means of collecting answers.
  • Provides comprehensive results including graphs and diagrams that help interpret the results.
  • Friendly reminders to help target audiences complete their survey.
  • Customized survey forms that can include company branding/style.
  • Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
  • Simple surveys are free to design and deploy, but more sophisticated options require payment.
  • SurveyMonkey provided a much needed end-user insight into software applications we developed.
  • Provided a passive, non-obtrusive entry into our audience and their feedback.
We really didn't look at alternatives. The only alternatives we looked at was developing our own surveys, via email and/or baking them directly into our applications, but SurveyMonkey really did all the heavy lifting, so to speak, by providing a one-stop shop for constructing, deploying, and receiving survey feedback from your target audience.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Literally, everyone can use SurveyMonkey. Very little is required to begin the process of building and deploying a survey. If you have a technical background it helps, but even non-technical users can build and deploy surveys with relative ease. Not only is it easy to use, but it helps you build survey questions that are appropriate for the audience you're targetting.
I can't really judge this aspect of the application because I really never required support for it. I will say their documentation is extensive and comprehensive.
SurveyMonkey provides really simple tools to build, deploy, and interpret any kind of survey. It even provides suggestions and analyzes questions posed in your surveys to make sure it fits your strategy and goal towards interpreting results. It offers a wide variety of business categories to choose from in order to develop specific, well-targeted surveys for the appropriate audience. It's a complete, turn-key, solution for building and managing surveys and obtaining the feedback you need.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
9
Custom reports
8
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
10
Compliance
10