Super Easy Survey Creation
July 29, 2021

Super Easy Survey Creation

Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
  • User friendly interface
  • Good options for customizability in terms of questions format and logic
  • Decent branding and design options
  • Good interface for tracking, notifying survey participants, and analysis
  • More design customizability would be nice
  • Creates a quick and easy way to capture client satisfaction data
  • Saves time in analyzing and tabulating results
  • Time saving in general is the biggest ROI compared to other tools
SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options but lacks options for formatting questions and logic.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

SurveyMonkey is super user-friendly and leads the industry in terms of easy-to-use question design, survey logic, and easy-to-digest analytics. Other tools are more specific to one feature or another. SurveyMonkey is appropriate for a very broad range of applications, from customer satisfaction to employee surveys.
I've not ever had to use SurveyMonkey's support but considering it is a leader in the space, there are many resources and tutorials widely available.
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.

SurveyMonkey Feature Ratings

Survey templates
8
Themes
8
Custom logo/branding
7
Changes to live survey
10
Question design help
9
Multiple question types
9
Survey logic flexibility
9
Response tracking
9
Data export
9
Standard reports
10
Custom reports
9
Analytics
10
Vendor-offered crowdsourcing
9
Respondent restrictions
10
Access controls
10
Compliance
10