SurveyMonkey, easy and fun enough for a monkey.
July 06, 2021

SurveyMonkey, easy and fun enough for a monkey.

Shawn Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.

The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
  • Quick surveys
  • Detailed feedback
  • Engaging
  • Easy
  • Fun
  • Entertaining
  • Data
  • Information
  • Better marketing to consumers
  • Custom URL's
  • Consumer login to see their surveys
  • Assurance on direction
  • Engagement with customers
  • Customers feel their answers are impactful
  • Account managers can get data to help sell other services and fulfill needs
SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

I can't find any real faults. It's too easy to use on both ends and full of great features.
Great support is never having to rely on support. Implementation was smooth.
SurveyMonkey is great to get quick and also detailed feedback based on recent customer interactions. A strong feature is the ability to incorporate surveys into email followup campaigns. Consumers tend to recognize this is easy and worthwhile for them to complete.
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
10
Compliance
8