TalkDesk - Easily to manage your business needs!
December 08, 2018
TalkDesk - Easily to manage your business needs!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
TalkDesk is being used by our customer service and production teams. It used to have our clients and technicians contact us for placing orders or for support. It helps us maintain and manage our call volume as well as agent stats. The dashboard allows out teams to see call volumes and talk times which is a key benefit.
- TalkDesk Callbar is awesome! Since I answer calls often it's very useful to have the Callbar application open so I know when calls come through.
- I like that you can use TalkDesk remotely.
- Transferring calls or conference calls is done with a click of a button.
- It's categorized to locate inbound calls sometimes when we need to listen to recorded calls.
- Sometimes the quality of phone calls are poor. This could be an issue with the internet provider and not solely a TalkDesk issue.
- Call deposition is sometimes though to locate and can be categorized better.
- Client to sales funnel has been improved.
- Tech support call flow has been improved.
- Improved overall management of call volumes, and agent stats.
I prefer using TalkDesk verses any other similar service types due to TalkDesk being so easy to setup and use. The training time to get an agent up to speed using TalkDesk is really fast—that is where other similar services fail. I find that TalkDesk's features are far more adaptable to fine tune to business needs than other services.