TalkDesk - Easily to manage your business needs!
Anonymous | TrustRadius Reviewer
December 08, 2018

TalkDesk - Easily to manage your business needs!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

TalkDesk is being used by our customer service and production teams. It used to have our clients and technicians contact us for placing orders or for support. It helps us maintain and manage our call volume as well as agent stats. The dashboard allows out teams to see call volumes and talk times which is a key benefit.
  • TalkDesk Callbar is awesome! Since I answer calls often it's very useful to have the Callbar application open so I know when calls come through.
  • I like that you can use TalkDesk remotely.
  • Transferring calls or conference calls is done with a click of a button.
  • It's categorized to locate inbound calls sometimes when we need to listen to recorded calls.
  • Sometimes the quality of phone calls are poor. This could be an issue with the internet provider and not solely a TalkDesk issue.
  • Call deposition is sometimes though to locate and can be categorized better.
  • Client to sales funnel has been improved.
  • Tech support call flow has been improved.
  • Improved overall management of call volumes, and agent stats.
I prefer using TalkDesk verses any other similar service types due to TalkDesk being so easy to setup and use. The training time to get an agent up to speed using TalkDesk is really fast—that is where other similar services fail. I find that TalkDesk's features are far more adaptable to fine tune to business needs than other services.
TalkDesk is very well suited for any business who is starting to grow. A growing business can benefit from managing call volumes and agents stats. It can be helpful if the business requires agents or managers to be on the go as the remote feature will be a useful benefit. TalkDesk is also great in recording and monitoring calls.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
8
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
8
REST APIs
8
Call scripts
9
Call tracking
9
Multichannel integration
8
CRM software integration
8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
8
Customer surveys
8
Customer interaction analytics
8