Everyday user of Talkdesk
December 08, 2018
Everyday user of Talkdesk
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk organization wide, it helps us connect with our customers and business partners.
- Very user friendly you can see your report progress of the day.
- You can do blind transfers to calls.
- You can have conference calls.
- Better integration with the Salesforce platform as it reports some issues from time to time.
- The call quality through Talkdesk can be inconsistent and spotty.
- Sometimes the calls are dropped while an updated or an issue is getting resolved.
- Makes us more efficient in our work. It allows us to work remotely from across the globe.
- Thanks to Talkdesk we can improve our skills. Because we can easily review our calls work on them, analyze them, and become better at our job.
- In Talkdesk you get the ability to customize business hours and greetings. Callers receive a different greeting when they dial in during business hours.
- CallFire and Freshcaller
Besides being cheaper - Talkdesk starting from 45$ a month - compared to the starting 99$ it offers several options that CallFire doesn't offer at all: Activity Dashboard, Activity Tracking Call monitoring, Desktop Notifications Realtime data reporting and statistics, routing options and call tracking. Also Talkdesk integrates with 40 systems whereas CallFire integrates with only 9 systems.