Simple and effortless every day tool.
May 02, 2019
Simple and effortless every day tool.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
My company uses Talkdesk for connecting with customers on a daily basis. My department only does outbound calls, but calling is a massive part of our day and Talkdesk makes it really effortless. My company is quite big so I'm not 100% sure if the whole company uses it but due to it being such a great tool I don't see why we wouldn't! When it comes to business problems I can't think of any? Possibly that it can sometimes crash (very seldom though!).
- The design is simple enough, but with enough information.
- It's easy to use and makes every day connecting effortless.
- It connects well with 3rd party platforms such as Salesforce which is great for following statistics.
- It sometimes crashes.
- It's a bit frustrating that you always have to log in. It would be nice if you could be automatically logged in every time.
- Has helped us save time which helps save money.