TALKDESK HANDLES ALL OUR VOIP NEEDS
May 16, 2019

TALKDESK HANDLES ALL OUR VOIP NEEDS

amir a | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We are an e-learning company and we use Talkdesk on a daily basis in the Sales department across all agents to perform calls inbound and outbound across the globe. The software has been great to use and is always reliable and is updated to handle pressure with high-quality calls.

Pros

  • Call quality
  • Always rolls out updates
  • Ease of use
  • Connects to other platforms
  • Handles pressure

Cons

  • Software features
  • Added value
  • Widgets
  • Best ROI for VoIP
Well, I have been using it in sales. When you need calls on VoIP I can't imagine anything but Talkdesk.

Talkdesk Feature Ratings

7.4
Agent dashboard
7
Validate callers
8
Outbound response
7
Call forwarding
7
Click-to-call (CTC)
8
Warm transfer
7
Predictive dialing
7
Interactive voice response
6
REST APIs
8
Call scripts
6
Call tracking
8
Multichannel integration
8
CRM software integration
9
7.6
Inbound call routing
8
Omnichannel inbound routing
8
Recording
7
Quality management
9
Call analytics
8
Historical reporting
6
Live reporting
7
Customer surveys
7
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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