Overall Satisfaction with Talkdesk
Talkdesk is seamlessly integrated with our Salesforce service cloud which is of paramount importance to our business model. The support has been excellent in getting issues fixed and the application is a good match for our customer support team to take calls throughout the day. Definitely recommend to B2B and B2C customers, enterprises, or otherwise.
- Receiving customer service calls over VOIP
- Integration with Salesforce Service Cloud
- Configurable phone numbers for different countries.
- I was not involved in the purchasing decision, so I cannot comment on the cost.
I was not involved in the decision-making process. But having used it as a user and admin, I can safely say that for the last two years, for our business case, talk desk has been excellent—especially their support. Whenever we face an issue, the support team walks us through our issue using screen sharing and solved it almost realtime.