Talkdesk at work
July 15, 2019

Talkdesk at work

Bea Porta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%. Easy and simple to use, really fast and I can call almost everywhere.

Pros

  • Easy
  • Fast
  • Simple

Cons

  • I wish I could call more countries.
  • Saves time
  • Saves money
It works perfectly well together, all good with both programs.
Sometimes I can't call to certain countries, but It could be a restriction my company has set up.

Talkdesk Feature Ratings

9.0
Agent dashboard
Not Rated
Validate callers
9
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
9.0
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Talkdesk

  1. Home
  2. Contact Center Software
  3. Talkdesk Reviews
  4. User Review of Talkdesk