Talkdesk is good for our growing support team.
July 12, 2019
Talkdesk is good for our growing support team.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk has been a good system for our growing support team. I would like to see more functionality in reporting and being able to customize for our specific needs as a department, but overall, not bad. If you are looking for a reliable, easy to use system, Talkdesk is a great match.
- Easy to use
- Reliable
- Easy for growth
- Lack of customization
- Limited reporting
- Too many set features, not ideal for quickly pivoting as a team
- Uptime is a positive.
- Easy of use is a positive.
- Lack of customization is a negative.
It has been good to integrate with our CRM, but Nice was more flexible on customization. Granted it took more time and back end knowledge from us to build out the Nice system how we wanted it, but it was well worth it for the customization aspects. The ability to integrate and grow with Talkdesk is very nice.