Talldesk is great!
Updated September 09, 2020

Talldesk is great!

Blake Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is great! it is very simple and easy to use. It is great for managing call flow and helps us to better serve customers in our support department. I have been using Talkdesk for about six months and so far I do not have any complaints. I would recommend Talkdesk to anyone looking into it. It has been great thus far!
  • Easy to use.
  • None so far.
  • Has helped us to increase our volume.
Support so far has been very helpful whenever we've needed them, and have gotten fast response times.
It is pretty easy to use and does not require a lot of training to get your employess up and running.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

It is great for helping manage call flow for our business.

Talkdesk Feature Ratings

Agent dashboard
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10