Great platform
Jose Rodas | TrustRadius Reviewer
November 12, 2019

Great platform

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Easy to use and very user-friendly. It is also very organized and makes my daily tasks much easier. I have been using it for a year now and have no complaints. It is glitchy at times but simply resetting the app makes it work perfectly again.
  • Organized.
  • Simple to use.
  • User friendly.
  • Glitches.
  • Customer service could be better.
  • Lacking options.
  • Good ROI so far.
The company just uses Talkdesk, not sure what else they used beforehand but I'm sure Talkdesk is better and is the reason why we have stuck with it for a good bit now. Great experience so far and can only say good things about this platform and plan on using it for the future.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

I work for an online car sales company so primarily I am on the phones assisting customers and it is nice having all the numbers organized and also able to hear the calls or retract the numbers of calls for that day. Very user-friendly and very easy to use.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
4
Outbound response
9
Call forwarding
5
Click-to-call (CTC)
4
Warm transfer
10
Predictive dialing
6
Interactive voice response
5
REST APIs
7
Call scripts
10
Call tracking
5
Multichannel integration
7
CRM software integration
4
Inbound call routing
4
Omnichannel inbound routing
10
Recording
4
Quality management
8
Call analytics
5
Historical reporting
5
Live reporting
8
Customer surveys
8
Customer interaction analytics
5