Item: Talkdesk
Rating: 8
Author: Harriet Curry

Use Cases and Deployment Scope

It is used for departments that need to speak to clients via the phone. Mainly customer service/operations. However, if other departments need the platform, they can gain access.

Pros and Cons

Statistics
Call recordings
Feedback
Customer service

Modern display

Return on Investment

Enabled feedback analysis.
Positive impact on training and quality purposes (call recordings).

Alternatives Considered

Freshcaller

Freshcaller was very complex and harder to use.

Support Rating

Talkdesk support is always helpful and ready to give a hand.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

The call recording feature is really easy to use should a company need to speak to clients/customers on a regular basis. Not so suited for companies who are not so customer focused.

Talkdesk! What is says on the tin and more!

Overall Satisfaction with Talkdesk