Talkdesk Review
November 21, 2019
Talkdesk Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It is being used across a couple of departments. We use it daily. It addresses the calls that come in and helps us transfer calls to different departments. It helps with training new employees to understand the common questions that are being asked.
- I enjoy that you are able to hop on one another calls and listen in to a live call.
- Talkdesk has a separate tab where calls come in and you are able to move it around. It is not stationary, and this is a great feature.
- It allows you to view how many live agents are available, away on break, etc.
- They can update how you choose your status after a call.
- It has helped with time management and streamlined our processes.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes