Talkdesk is Super, Fast and Easy to Use
December 03, 2019

Talkdesk is Super, Fast and Easy to Use

Antonio Botta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I'm a sales consultant in EF English live, and I use Talkdesk for call the customers. It is in relation with Salesforce. All the departments use Talkdesk including the Customer Service Department.
  • Fast
  • Easy
  • Comfortable
  • Did not have any problems.
  • I don't know. I'm a simple user.
Because the support is very good.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Talkdesk is an excellent program for us, especially in sales. It is easy and fast to use. It can also be called from different numbers, and the connection with Salesforce is very efficient and effective. Talkdesk never gave me problems of any kind. It is very intuitive to use. When you click on log, the update is immediate.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
8
Omnichannel inbound routing
8
Recording
10
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
9
Customer surveys
8
Customer interaction analytics
8