Talkdesk is a great product!
December 03, 2019
Talkdesk is a great product!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for our sales, service and success teams, basically anyone who is in regular contact with our customers. We use Talkdesk's Salesforce integration to cut down on time per dial and ensure that calls are recorded on the correct account. We also use Talkdesk's reporting and recording features for use in training.
- Ease of use
- Call quality
- Integrations
- I use the product on Wi-Fi, and sometimes call quality can suffer because of unreliable internet access.
- Talkdesk allows us to contact our prospective customers at high volume.
We evaluated Talkdesk against Skype. Talkdesk is far and away more reliable and has better call quality.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes