Talkdesk provides great features for my business
November 29, 2019
Talkdesk provides great features for my business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used across the whole organisation, from speaking to customers to communicating inter-departmentally. It has helped us reach our company goals of being a better and more efficient contact centre. It has also played a tremendous role in helping us to manage our employees and reward them in regards to their productivity (Talkdesk offfers statistical monitoring and the ability to pull call recordings).
Pros
- Board that gives you the overall view is great as it provides visibility on how well calls are being answered and whether other departments need to get involved.
- Stats monitoring is great as it has helped us reward our employees that work particularly hard.
- Listening to and joining live calls is a brilliant feature.
- Call logging is an effective feature and once again allows the company to become more efficient at answering calls as a whole.
Cons
- The ability to download and pull call recordings can be tedious at times and would perhaps be made easier with different search filters or the ability to properly search by call telephone number.
- Talkdesk has positively impacted our business as it has made it so much easier for employees to help out our customers an an efficient and friendly manner.
The call recording feature and the 'live board' that Talkdesk offers is much more effective compared to that of Freshworks. The whole Talkdesk system is a lot more user-friendly and intuitive to use. I will definitely be recommending Talkdesk as opposed to Freshworks when recommending a similar product to other businesses.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes
Comments
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