Totally worth it
August 12, 2020

Totally worth it

Martin Bautista | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk, being used by our entire organization, has helped us to migrate from a traditional PBX to one in the cloud and to stop paying for individual services for each of our sites. It is easy to administer and simple to use.

Pros

  • It is easy to manage.
  • You can get numerous reports.
  • It is user-friendly.

Cons

  • The add-in for Salesforce could be more stable.
  • The technical support is slow and should take less than several days for urgent requests.
  • Better compatibility for physical devices would be great.
  • It's helped us save money'
  • Made it easy to manage our phone services.
  • We can now see an increase in productivity.
Its more mature and for larger organizations.
They take too long to provide a response, even when urgent support is needed.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

For contact centers, when migrating from on-premises to cloud services where easier and more simple administration is required.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
Not Rated
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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