Talkdesk for the win!
August 11, 2020
Talkdesk for the win!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for incoming and outgoing phone calls. This not only ensures that our customers are able to call one main line to receive the experience and customer service they expect, but it facilitates a much easier way to have quality assurance among all of our teams. We are able to listen to calls outside of our own department to ensure we are all following the same procedures and policies. It's been a complete game changer.
- Call transcriptions.
- Ease of use.
- Call quality.
- Calls can be spotty.
- Have to refresh a lot.
- Times out often.
- Saves the company money.
- Quality assurance.
- Knowing who is calling in order to prepare for situation.
Talkdesk is a lot easier than many of the other outbound phone products I have used in several different companies. I find that Talkdesk is not only easier to work with but also is easy to search and find exactly what I am looking for. I wish that the mobile app was included in the current package we have as it would take our company to a whole new level.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes