Item: Talkdesk
Rating: 10
Author: Tedd Welch

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Talkdesk is used by both our sales and operations team to manage all incoming and outbound calls. We use integrations to track employee metrics and customer communication across multiple different platforms.

Pros and Cons

Pros

Integrations with a wide array of apps.
Ease of use for agents.
Powerful and customizable reporting tools.
Uptime of over 99.99%.

Cons

Search function has room for quality of life improvements.

Return on Investment

Allowed flexibility for agents to work from any computer.
Managed, consolidated, and archived all inbound and outbound phone conversations.
Answer above 60% of all incoming calls live.

Alternatives Considered

Zendesk Talk

We explored changing services at one point, but chose to stick with Talkdesk after determining there was no need for a replacement--Talkdesk was solving problems effectively, and we determined there was no need to switch.

Support Rating

Our company has never had to use Talkdesk support because it's always worked flawlessly. Managing account settings through the Admin panel is straightforward and effective.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

LiveChat, Hiver, TINYpulse

Likelihood to Recommend

Talkdesk is on the money for inbound and outbound sales and customer service calls for a business like ours. The high uptime and dependability have allowed us to seamlessly transition to working from home during COVID with no loss in service.

Talkdesk Feature Ratings

Comments

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Talkdesk is an integral part of our business operations