Overall Satisfaction with Talkdesk
Talkdesk is used by both our sales and operations team to manage all incoming and outbound calls. We use integrations to track employee metrics and customer communication across multiple different platforms.
- Allowed flexibility for agents to work from any computer.
- Managed, consolidated, and archived all inbound and outbound phone conversations.
- Answer above 60% of all incoming calls live.
We explored changing services at one point, but chose to stick with Talkdesk after determining there was no need for a replacement--Talkdesk was solving problems effectively, and we determined there was no need to switch.
Our company has never had to use Talkdesk support because it's always worked flawlessly. Managing account settings through the Admin panel is straightforward and effective.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk is on the money for inbound and outbound sales and customer service calls for a business like ours. The high uptime and dependability have allowed us to seamlessly transition to working from home during COVID with no loss in service.