Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It provides me with all the features I want and I need to have. This is a great app for my business, because it helps to handle my customers. I get calls with top quality and no issues. It just works and it's really fast. Talkdesk has helped production and internal communication on all clients we serve.

Pros and Cons

Reliable.
Straight to the point.
Easy to use.
No glitch.
Lots of flexibility of how you can gather information.

Interface.
Impossibility to choose another interface language.
No comprehensive user guide.

Return on Investment

Ease of management.
The reporting is simple and you're going to save a lot of time.

Support Rating

Very easy and flexible for any new requirement. The software updates are during the day and during my calling times, but this doesn't affect your task. Overall I am quite satisfied with Talkdesk. The support has provided the functionality I needed and it was easy to set up. Support is immediate which is a huge plus and the software is user-friendly.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is the best for calling and this is great if your organization needs this kind of service. You won't regret it. I think it's well suited in every calling scenario, very reliable and strong. I am also able to make calls quicker and I am able to recap everything important.

Best choice

Overall Satisfaction with Talkdesk