Item: Talkdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

To communicate with members in different countries. It helps us access different areas of the world.

Pros and Cons

Dashboard is easy to read
Away mode works
Calling tone is a good indicator

Not all countries are available.
Call quality could be better.

Return on Investment

Our members are very happy we can call them.

It is very user-friendly. Everything displayed on the dashboard is easy to see and navigate. The customer support team is also great at responding back when you have a problem and they are even willing to connect with you via Zoom which makes it more personable. I have had an amazing experience.

Implementation Rating

I like that when there is a problem you see it being fixed pretty quickly once you guys get the feedback, for example, one of the issues was call quality for a while and once you started to hear from us you made the change to make it better. I don't have any cut issues now and it is very easy to work with.

Exceptional Examples of Talkdesk Support

when I was unable to dial I got help from one of your reps they were really fast in responding the same day and once the issue was resolved I was able to continue with my work on the same. Sometimes with other companies when working remotely it can take 2-5 days to get help.

Likelihood to Recommend

Talkdesk is great to communicate with others remotely. I like the use of the app so you can use it even when you are on the go from your cell phone.

Talkdesk Review

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Implementation Rating

Exceptional Examples of Talkdesk Support

Likelihood to Recommend

Talkdesk Feature Ratings