Talkdesk Is The Best App I've Used Since Working For Peloton

Talkdesk is very easy to navigate and my overall experience using this app is very good. I haven't had any issues as far as speaking to customers and handling day by day interactions. I I definitely recommend this app to any business that has to engage in customer interaction because it's very easy to learn.

It is a great app as far as speed and reliability goes. I can quickly pull up a customer's account just by typing in their number. Most of the time, their account automatically comes up because Talkdesk will recognize their number and will already have their order on my ticket which makes my job 10 times easier.

I had a call where a customer was already very frustrated. She had been transferred multiple times with no real resolution. I was able to quickly pull up her account with the information that Talkdesk provided me so she did not have to verify her account for the 100th time. Since the account automatically came u, I was able to quickly help her with her request and I improved her overall experience with our company.

Talkdesk helps me to engage with customers when it comes to making outbound calls and receiving inbound calls. I'm able to see a customer's name when they call in, making it easier for me to pull up their account and to link their account to a ticket.

Talkdesk does sometimes have issues where I might have to restart the app because it froze but the software is constantly updating.