Talkdesk: Easy way to connect
Updated July 29, 2021

Talkdesk: Easy way to connect

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is being used by the team members to contact the restaurant partners and customers. It is being used by the department as well as the whole organization. It is used to transfer calls quickly, so our customers can be directed to [the] best possible person they need to speak with and that will allow us to manage higher volumes of incoming calls. We can also follow the history of contact and determine when a particular customer has been contacted and by whom. It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
  • Fast calling. Crisp and clear call quality.
  • While taking customer's personal information one can pause the call.
  • Sometimes it freezes after a call ends when a customer hangs up during a transfer.
  • Difficulty knowing which countries we are not allowed to dial out to. Perhaps a list or note when selecting a country that can't be called.
  • The callback system is very efficient.
  • Increased agent productivity.
It provides a detailed breakdown of the agents' performance via the reports provided. Ability to make calls directly from your computer. Excellent support. Status reporting.
Easy and fast way to make calls across the country. It is a simple and reliable service. It has greater flexibility. Talkdesk has been a great tool when working with customers and restaurant partners. Click to dial for efficiency.
Talkdesk provided exceptional support while transferring the call, whether a warm transfer or a blind transfer.
Since I have no other frame of reference for comparing it. I find Talkdesk is very easy to use and easy to help train others how to use. It is a pretty simple program that is easy to pick.

Do you think Talkdesk delivers good value for the price?


Are you happy with Talkdesk's feature set?


Did Talkdesk live up to sales and marketing promises?


Did implementation of Talkdesk go as expected?


Would you buy Talkdesk again?


Talkdesk is easy to use. Talkdesk helps me to engage with customers as well as restaurant partners when it comes to making outbound calls and receiving inbound calls. I'm able to see a customer's name when they call in, making it easier for me to pull up their account. I can easily see my list of calls made per day. Calls made by other team members are easy to monitor and are able to listen to their recordings. Talkdesk does sometimes have issues where I might have to restart the app because it froze but the software is constantly updating.

Talkdesk Feature Ratings

Agent dashboard
Validate callers
Outbound response
Call forwarding
Click-to-call (CTC)
Warm transfer
Predictive dialing
Interactive voice response
Call scripts
Call tracking
Multichannel integration
CRM software integration
Inbound call routing
Omnichannel inbound routing
Quality management
Call analytics
Historical reporting
Live reporting
Customer surveys
Customer interaction analytics

Using Talkdesk

Talkdesk helps businesses to improve customer satisfaction while simultaneously reducing customer support costs. Talkdesk supports email, live chat, social messaging, SMS, and more.Customer experience features include: Customer self-service with visual IVR and chatbots.
2 - 

Communicate with customers on a variety of channels.Resolve customer issues efficiently and courteously.Provide a memorable customer experience and awesome customer service.

  • The dashboard allows to track daily performance (calls made, talk time, etc.)
  • This helps managers and supervisors to make better decisions with access to all relevant data and knowledge.
  • Talkdesk launches the first contact center solution purpose-built for healthcare.
  • Talkdesk automates product inquiries and returns for brands and retailers.
  • Callbar will be the main way you make and receive customer calls while on-the-clock as an agent.
  • A contact center agent’s day is dynamic. You’ll be constantly moving between being on calls with customers, updating customer contact information and more.
Talkdesk understand customer intent and emotions, automates call quality monitoring and improves agent performance. It provides a channel-agnostic interface for agents to engage with customers seamlessly and see all their previous interactions across all channels to close cases faster. It reduces the call centers average cost per case and improves upsell opportunities.

Evaluating Talkdesk and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product Features : Intelligent Routing and Enhanced Caller ID.Call recordings can also be reviewed at a later time to make sure your agents strictly adhere to your company’s call quality guidelines. When a call finishes, the notes and disposition code, together with the call recording and metrics, are automatically populated into Zendesk or
This is very reliable tool I don't think to change my evaluation and selection process

Talkdesk Support

Easy to adapt for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No. I don't think I need

Using Talkdesk

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Callbar will be the main way you make and receive customer calls while on-the-clock as an agent. It’s essentially a phone that lives on your computer.
  • Agent success often includes metrics around speed and efficiency.