Talkdesk has you covered
July 29, 2021
Talkdesk has you covered
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for customer support. It allows our employees both within the US and outside the US to take calls and answer or follow-up phone calls from our customers. It has helped us improve communications while assisting our employees outside the US to easily correspond with our customers. It is a very reliable system.
- Customer service is easy to reach, very responsive and always helpful
- Ease of use. It is a very intuitive system to implement and use.
- They are constantly improving the system-even when we already think it's great.
- We wish they did their own ticketing instead of needing to integrate with another system.
- Some difficulty transferring calls, though we need it infrequently.
- The recommended headphones sometimes still have issues.
- Ability to accept and return calls easily outside the US
- The ability to listen to the clear recordings and respond more efficiently
- Reduced time a ticket is open
Every time we ever need them, the support is superb. They have never let us down. We love their training, implementation, and support.
Talkdesk is a bit easier to use and it had the HIPAA and security features we needed in order to support our customers according to our agreements. We liked Zendesk but we couldn't reach an agreement. [Additionally,] Talkdesk is easier to use.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes