Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.! We like it.We use Talkdesk for our support team to answer calls in a queue format and for our individual team members to make calls both domestically and internationally. Additionally one of the big reasons we went to an online phone was to literally throw away our old phones and do everything online.,The queue format is great - it shows us up to the minute stats on who is waiting to be picked up We use it internationally which has been a game changer - both for the ease of calling internationally and having our international support team be able to seamlessly talk to customers.,I often have to re-start my browser to be able to be heard. We do have some dropped calls and I imagine it's due to our wifi but it's frustrating for our support team nonetheless.,8,We were able to sell our physical phones which was great We had to hard-wire some computers to the internet to make it work successfully,gmail and Slack,Slack, Google Analytics,70,5,Support Queue is the #1 Outbound calls for other staff members Remote work for our support team.,We are definitely able to scale our phone support - and we can do things like turn the phones off during a team meeting with a custom message that we'll be back which is nice, it's always hard for the whole support team to get together!,I don't think we use it on cell phones yet but I bet that would be cool!,10,Yes,Price Product Features Product Usability Positive Sales Experience with the Vendor Analyst Reports,I definitely don't remember going to a ton of options - but I do like where we ended up!,Implemented in-house,Yes,It was a little confusing to set up voicemails,7,No,9,Setting up the account was very successful!,The queue looks great!,Setting up individual phone numbers and voicemails,Yes, but I don't use it,8
145 Ratings
Score 8.4 out of 101
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Talkdesk Reviews

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145 Ratings
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Score 8.4 out of 101

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Feature Scorecard Summary

Agent dashboard (113)
Validate callers (96)
Outbound response (99)
Call forwarding (96)
Click-to-call (CTC) (92)
Warm transfer (106)
Predictive dialing (54)
Interactive voice response (71)
REST APIs (67)
Call scripts (50)
Call tracking (100)
Multichannel integration (76)
CRM software integration (102)
Inbound call routing (99)
Omnichannel inbound routing (69)
Recording (112)
Quality management (104)
Call analytics (102)
Historical reporting (105)
Live reporting (99)
Customer surveys (54)
Customer interaction analytics (62)

About Talkdesk

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Talkdesk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Integrations

Zendesk, Slack, Olark, Contactually, Nimble, Shopify, Freshdesk, Front, Help Scout, Kustomer, Intercom, Pipedrive, OnePageCRM, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Support Options

 Free VersionPaid Version
Live Chat
Video Tutorials / Webinar

Talkdesk Technical Details

Operating Systems: Unspecified
Mobile Application:No