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Talkdesk Reviews

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270 Ratings
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Score 7.9 out of 100
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Reviews (1-4 of 4)

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January 22, 2021

A+ For deployment, support and so much data it's an endless rabbit hole

Christopher Pash | TrustRadius Reviewer
Christopher Pash
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Based on my experience and what's important to me support and community is critical to drive innovations and Talkdesk has been supporting us by looking at our UC and helping us drive forward.
Read Christopher Pash's full review
September 25, 2020

Talkdesk: Simple but effective

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
Vetted Review
Verified User
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Likelihood to Renew

8
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Read this authenticated review

Talkdesk Scorecard Summary

Likelihood to Recommend (270)
7.9
Likelihood to Renew (4)
8.2
Usability (39)
9.2
Support Rating (184)
8.7
Implementation Rating (2)
7.0

Feature Scorecard Summary

Contact Center Software
8.7
Agent dashboard (212)
8.2
Validate callers (190)
8.9
Outbound response (190)
8.7
Call forwarding (189)
8.8
Click-to-call (CTC) (179)
9.0
Warm transfer (205)
9.2
Predictive dialing (98)
8.7
Interactive voice response (132)
8.9
REST APIs (116)
8.6
Call scripts (89)
9.0
Call tracking (197)
9.0
Multichannel integration (141)
7.8
CRM software integration (176)
8.3
Workforce Optimization (WFO)
8.7
Inbound call routing (192)
8.9
Omnichannel inbound routing (132)
8.6
Recording (210)
9.3
Quality management (189)
8.5
Call analytics (196)
8.3
Historical reporting (198)
8.5
Live reporting (192)
8.4
Customer surveys (107)
8.7
Customer interaction analytics (122)
8.7

What is Talkdesk?

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Categories:  Call Center Workforce Optimization,  Call Recording,  VoIP,  Contact Center

Talkdesk Features

Contact Center Software Features

Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting

Workforce Optimization (WFO) Features

Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics

Omnichannel support Features

Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications

Predictive Analytics Features

Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Video

What is TalkDesk?

Talkdesk Integrations

Zendesk Support Suite, Slack, Olark, Nimble, Shopify, Freshdesk, Front, Help Scout, Intercom, Pipedrive, OnePageCRM, Contactually, by Compass, Kustomer, from Facebook, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Professional$65per seat/per month
Professional +Contact sales team
EnterpriseContact sales team

Talkdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Talkdesk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No