December 04, 2018
Talkdesk! We like it.
Likelihood to Renew
10
TrustRadius
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.https://media.trustradius.com/product-logos/x0/8N/301W3SQJF6TT.JPEGTalkdeskTalkdesk! We like it.2017-09-01T20:51:28.465ZWe use Talkdesk for our support team to answer calls in a queue format and for our individual team members to make calls both domestically and internationally. Additionally one of the big reasons we went to an online phone was to literally throw away our old phones and do everything online.,The queue format is great - it shows us up to the minute stats on who is waiting to be picked up
We use it internationally which has been a game changer - both for the ease of calling internationally and having our international support team be able to seamlessly talk to customers.,I often have to re-start my browser to be able to be heard.
We do have some dropped calls and I imagine it's due to our wifi but it's frustrating for our support team nonetheless.,8,We were able to sell our physical phones which was great
We had to hard-wire some computers to the internet to make it work successfully,gmail and Slack,Slack, Google Analytics,70,5,Support Queue is the #1
Outbound calls for other staff members
Remote work for our support team.,We are definitely able to scale our phone support - and we can do things like turn the phones off during a team meeting with a custom message that we'll be back which is nice, it's always hard for the whole support team to get together!,I don't think we use it on cell phones yet but I bet that would be cool!,10,Yes,Price
Product Features
Product Usability
Positive Sales Experience with the Vendor
Analyst Reports,I definitely don't remember going to a ton of options - but I do like where we ended up!,Implemented in-house,Yes,It was a little confusing to set up voicemails,7,No,9,Setting up the account was very successful!,The queue looks great!,Setting up individual phone numbers and voicemails,Yes, but I don't use it,8Taylor Pineiro
Unspecified
Talkdesk
145 Ratings
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