Talkdesk: The best user-friendly work from home tool!
March 31, 2021
Talkdesk: The best user-friendly work from home tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to communicate with all of our clients across the world. It allows us to work remotely effectively, as no physical phone is required. It allows us to track and record all calls for training and monitoring purposes, and can be used by all of our teams in every department.
- Easy to navigate and user friendly.
- Ability to call any number in any part of the world.
- Cost Effective.
- Occasional glitches upon login/when making outbound calls.
- When logging into Talkdesk, it automatically sets your status to 'available' meaning that if any calls are queued, they will come directly to you the second you login. When logging in, it would be good to login as offline and have the ability to change your status to available when ready.
- Increased CSAT and NPS.
- Ability to work from anywhere in the world, anytime with all workers logged into the same system.
- Reduced email inbound.
Talkdesk are always very responsive and supportive when we have reached out with any questions or issues! We do not have to do this often as the product works very well!
Talkdesk allows us a lot more flexibility and control over users. When we made the move to Salesforce, Talkdesk came hand in hand, and works best with the systems we use.