Handy tool for high quality client interaction | TrustRadius

Use Cases and Deployment Scope

It is being used across the whole organisation, particularly by the Customer Support, Guest Support and Lettings Departments. It allows us to receive incoming calls and make outgoing calls in order to resolve any customer queries or guest issues whilst they are in-stay. It also allows us to leave voicemail messages when we can't get through to a client.

Pros and Cons

High quality calls
Uses company database to recognise who is calling
Its "click-to-call" function makes it easy to make outgoing calls to clients without needing to type numbers in manually

The Salesforce integration can sometimes malfunction, preventing you from attaching a call log to a specific case

Return on Investment

Increased agent productivity

Usability

8

It is overall very easy to use and understand, however, the Salesforce integration needs a little improvement.

Implementation Rating

8

Implementation didn't appear to take long at all. Within a few weeks, all agents were using Talkdesk.

Exceptional Examples of Talkdesk Support

In general, I haven't needed to contact Talkdesk for support, as it typically works without issues.

Other Software Used

Slack, Salesforce.com

Likelihood to Recommend

Talkdesk is well suited to organisations that rely on incoming and outgoing phone calls as a primary form of client interaction.