Generally a great feature!
Updated April 20, 2021
Generally a great feature!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by a number of functions within the company. It allows us to be in contact with clients remotely when working from home as all calls can be taken online rather than through a fixed landline, which is a great advantage to us, especially during the current pandemic. It is also great that it is integrated within Salesforce.
- Calls can be taken online, no need for fixed landline.
- Can be integrated within Salesforce which is an incredibly useful tool.
- Allows good recording of call metrics in a user friendly manner.
- There can occasionally be glitches with the Salesforce integration.
- It would be great to have some further FAQ to help agents with queries.
- All agents must update software independently on their own devices.
- Increased agent satisfaction
- Increased ease of use
- Better monitoring of metrics
Talkdesk is much more straightforward to use than Natterbox and has a sleeker design in my opinion. It also has better reporting features.