Come Talkdesk to Me!
July 21, 2021
Come Talkdesk to Me!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to answer our customers incoming calls. This allows us to answer resolve customer concerns and inquiries in real-time ultimately helping our team provide a higher level of service.
- Keeps dashboards and metrics in one place
- Has an app in addition to a desktop version
- Allows you to easily transfer calls between team members
- Dashboard take a very long time to load
- The new live dashboard setup does not allow me to see as much information at one time
- Sometimes [TalkDesk] changes the availability status without any warning
- Reduced average wait times to provide resolutions for our customers
- Increased CSAT
- Customer retention rates
We had an escalated client that need to have several conversations with multiple teams members. I was able to use [TalkDesk] to determine who the customer has spoken to and who they are still needing to speak with. This made it easier to manager the process and provide updates to the team.
Gong gives alot more insight into individual team members conversations while tracking specific mentions of keywords that help our business thrive.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes