Overall Satisfaction with Talkdesk
We use Talkdesk as our telephony solution for our Customer Support team. We have a public-facing number for customers to call into. We use an IVR for routing the customers to the correct team based on the area of the product they are calling in about. Additionally, we use the Talkdesk integration for creating cases within Salesforce.
- Easy to setup initially.
- Simple to configure integrations with CRMs.
- Prebuilt reports.
- More granularity on integration setup.
- Bulk user administration.
- Reduced administrative costs.
- Faster response times.
Our CSM with Talkdesk has always been incredibly proactive and helpful with suggesting new features that we could use based on her knowledge of how we use Talkdesk.
- Five9 and NICE CXone (formerly NICE inContact)
Talkdesk was a lot cheaper than all of the alternatives and the level of features that they provided combined with the time it would take to go live made it an easy choice to choose Talkdesk over the heavier competitors.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes