Talkdesk is an all encompassing management tool that you need in your business
Updated July 27, 2021
Talkdesk is an all encompassing management tool that you need in your business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is what we use to control and manage all calls for all agents regularly. We use TalkDesk to gauge and capture incoming, current agent status, call handling, call waiting, assign individual ring group tasks and so forth. It is detrimental to the work we do. The business is not able to perform customer service duties without the aid of Talkdesk thus it is an integral software we need and reply on.
- Call data recording
- Agent call management
- Integrates with Callbar
- Stability and Consistency
- CSAT capture
- Reduced/ controlled average handle times and live call volume awareness
- Increased agent productivity through metrics.
all reports generated by Talkdesk are comprehensive and accessible.
I cannot recall the system we used for a previous employer but Talkdesk is more user-friendly and has more functionalities and a more detailed reporting structure.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes