Talkdesk- Makes business easy
August 07, 2021
Talkdesk- Makes business easy
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used company-wide. We use it to connect with our customers, partners, and couriers. The purpose is to give customer service to our stakeholders and customers.
- You can download the recordings
- you can see the past history of the calls made
- You can easily change the call tree as per your business needs
- We can maneuver around areas like Calls, Contacts, Voicemails, Reporting, Admin
- We can easily change the status of our Talkdesk
- Definitely the look should be improved
- FAQ's or basic help option needs to be there containing answers in case you don't know what function does what
- Also some color themes can be added to look attractive
- It can help reduce average handle time of employees
- Recording and reporting helps increased retention rates
- The better call service will give good business
Talking to clients on calls with long hours gives us the best time to provide our service to our stakeholders.
- Zendesk Chat (formerly Zopim)
We are using Zendesk Chat to connect to our overseas partners. Using Zendesk Chat requires VPN and other settings to connect. However, Talkdesk is quite easy and only requires an internet connection.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes