Item: Talkdesk
Rating: 8
Author: elizabeth pendergrass

Use Cases and Deployment Scope

Talkdesk is an excellent platform for Call Center use. With the Live reporting function, I can see my team's statuses in real time which allows for effective monitoring and maintaining Service Level agreements. The efficiency of being able to switch from taking calls to monitoring others is outstanding. I would recommend Talkdesk use to any call center that is looking for a reliable and stable call service.

Pros and Cons

Monitoring in real time.
Easy to swap between available and other statuses.
Flawless transferring to other agents.

Better ringtones.

Return on Investment

Increased agent productivity.
Better visibility.

Usability

Talkdesk is extremely easy to use and user friendly for all experience levels!

Implementation Rating

Very easy to implement and integrate with our email platform. Downloading and installing the callbar function is flawless.

Exceptional Examples of Talkdesk Support

Talkdesk continues to be exceptional for everyday use as outages and errors are almost non-existent.

Alternatives Considered

Talkdesk is the only call platform I have experience with.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Zendesk Support Suite

Likelihood to Recommend

Talkdesk is fantastic for managers because we can see where agents are in real time. Having the ability to maintain service levels is important for Call Centers and Talkdesk is perfect for everyday use and when agents are working from home as it is easily accessible from anywhere. I do wish there was a way to prevent callers from being added to the queue more than one time, however.

Talkdesk is great for Call Centers

Overall Satisfaction with Talkdesk