Talkdesk the 5 star phone software solution.
August 18, 2021

Talkdesk the 5 star phone software solution.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is currently used in our company for our callcenters. They work from home in this corona pandemic time and its user friendly software to use at home. We are still busy with the implementing for the whole company. It solves problems like having old deskphones on the desks because they are not needed anymore with Talkdesk, just a headset is enough.
  • User friendly
  • Easy to manage
  • Loads of options to connect with other software
  • I would like a more colourful display admin center
  • Trainings that admins can provide
  • Increased agent productivity
  • Less fails in the servers
  • Better reviews from our customers.
[Talkdesk] is very user friendly. We got very positive reactions from our callcenter [employees]. They are very happy with this software because it is easy to use for them at home. Also the admin dashboard is very easy to use for me and my colleagues. The interface is very clear.
My colleague did the implementation and he said that it went very smoothly. It was a lot of work but that is because we have such a big company. We had to migrate a lot of people but that went pretty quick because of the easy of use of Talkdesk.
They always are very helpful and always [are available when needed.] Our callcenter employees always need to be online, because the food we deliver goes on 24/7. So when are servers are not working we are very glad we can call Talkdesk anytime.
We first used 3cx within Amazon workspaces. But had a lot of trouble with connection fails constantly. This resulted in [looking] for something different[.] Talkdesk was the best solution for us because of the user friendly interfaces and easy implementation. We also read a lot of reviews of Talkdesk and they were all very positive.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

The Okta Identity Cloud, Microsoft Endpoint Manager (Microsoft Intune + SCCM), Slack
In this corona pandemic time it is hard for users to work from home without the proper software. Talkdesk is a great option to use for callcenter employees who need to call the whole day. They just need the software and a headset and they are good to go. Talkdesk is less appropriate when people want to use a deskphone.

Talkdesk Feature Ratings

Agent dashboard
7
Validate callers
8
Outbound response
8
Call forwarding
9
Click-to-call (CTC)
6
Warm transfer
8
Predictive dialing
9
Interactive voice response
8
REST APIs
9
Call scripts
8
Call tracking
9
Multichannel integration
6
CRM software integration
9
Inbound call routing
7
Omnichannel inbound routing
9
Recording
9
Quality management
8
Call analytics
8
Historical reporting
6
Live reporting
7
Customer surveys
7
Customer interaction analytics
7