Highly recommend the switch to Talkdesk
August 20, 2021
Highly recommend the switch to Talkdesk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk at The Scotts Company for consumer-related calls. Glad we partnered with Talkdesk for their reporting capabilities and ability to train using recorded calls. The implementation was smooth and the application was user-friendly. It required little training for the users. We have not had any downtime since switching to Talkdesk. All associates I have worked with have been extremely helpful and made sure our questions were answered.
- Go live was seamless.
- Questions answered promptly.
- Reporting easy to retrieve.
- There is no ROI assisted with Talkdesk. However, it is user-friendly and easier for associates to use.
I received exceptional support when I was not able to find a tracking report and pull in information easily. A report was developed for us and all my questions were answered quickly.
Talkdesk is light years ahead of our old CMS system. They were not cloud-based and we had connectivity issues continually.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes