Talkdesk: A Solid and Scalable Telephony Solution
August 20, 2021
Talkdesk: A Solid and Scalable Telephony Solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used across the entire organization as our main telephony tool. It is used for inbound and outbound calls while operating as a call center as well as a for tracking purposes through an integration with Salesforce.
- Tracking.
- User experience.
- Support.
- Reporting.
- Increased productivity.
- Increased employee tracking ability.
- Saved man hours.
Talkdesk support is generally very quick to answer and is helpful when contacted. Furthermore, they have been very willing to jump on screen shares to test issues with agents when asked to do so.
Talkdesk is more robust than RingCentral and provides a scalability and customizability that is superior.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes