Pleasantly surprised, exceeds expectations, and sets the bar for business communications
August 17, 2021
Pleasantly surprised, exceeds expectations, and sets the bar for business communications
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We now use Talkdesk as our softphone dialer full-time. Every client we conduct business with is dialed directly through our TD call bar. The entire building utilizes this service. Business problems we experienced prior to implementing Talkdesk included frequent outages, issues with user navigation, lack of support, lack of ease of use, etc.
- Seamless user experience, fairly simple design.
- Simplicity - there's not a lot of "bells & whistles" to try and figure out.
- I like the different levels of permissions, the ability to obtain data as detailed as needed.
- We had a bit of an issue figuring out how to get our VM recordings to work properly.
- Have the ability to add more than 1 individual to a call.
- Maybe easier to access tech support when needed for any level rep.
- That's above my pay grade.
- Talkdesk, Vonage Business Communications and Avaya OneCloud UCaaS
Talkdesk blows any previous dialer out of the water on user friendliness and capabilities.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes