Overall Satisfaction with Talkdesk
We use Talkdesk in all our offices and service operations around the world, with 10 locations servicing 15 languages across all business units. Our main reason for selecting Talkdesk was the consistency in service across all locations, from China, the US, and Russia. The 24/7 support and a true feeling of a partnership allow us to deliver better service to our customers without worrying about the technical setup of the solution.
- Shared goal and objectives to the customers, owning the customer shirt and always willing to help each customer to develop their solution.
- Transparency, fast and caring support.
- High quality of service.
- Premium features and product developments.
- Faster roadmap to discontinue legacy parts of the product.
- Stronger calls on stopping beta features that lead to low adoption that create entropy in the platform.
- headcount savings with native integrations with our CRM
- Employee satisfaction x3 times the previous providers we used
Proactively notice that we were going to have an issue with credits for our conversation costs, and adding credit to avoid us from losing any customer contacts.
Proactively act on the network or call stability issues we only detect after the fact and were corrected in record time.
Proactively act on the network or call stability issues we only detect after the fact and were corrected in record time.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes