Talkdesk currently best in class!!
August 31, 2021

Talkdesk currently best in class!!

André Leitão | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use Talkdesk in all our offices and service operations around the world, with 10 locations servicing 15 languages across all business units. Our main reason for selecting Talkdesk was the consistency in service across all locations, from China, the US, and Russia. The 24/7 support and a true feeling of a partnership allow us to deliver better service to our customers without worrying about the technical setup of the solution.
  • Shared goal and objectives to the customers, owning the customer shirt and always willing to help each customer to develop their solution.
  • Transparency, fast and caring support.
  • High quality of service.
  • Premium features and product developments.
  • Faster roadmap to discontinue legacy parts of the product.
  • Stronger calls on stopping beta features that lead to low adoption that create entropy in the platform.
  • headcount savings with native integrations with our CRM
  • Employee satisfaction x3 times the previous providers we used
Seamless and easy to use for non-IT personnel.
3 months from start to finish with a high level of support and continuous meetings to ensure everyone was aware of the proposed solutions. Every single setup was agreed upon and done together.
Proactively notice that we were going to have an issue with credits for our conversation costs, and adding credit to avoid us from losing any customer contacts.

Proactively act on the network or call stability issues we only detect after the fact and were corrected in record time.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Realistically I believe Talkdesk can be a solution for all sizes of businesses and industries. Their mobile and desktop solutions enable a variety of solutions that most competitors are not even able to understand the need.

Talkdesk Feature Ratings

Agent dashboard
8
Validate callers
9
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
9
Call scripts
Not Rated
Call tracking
10
Multichannel integration
8
CRM software integration
8
Inbound call routing
7
Omnichannel inbound routing
8
Recording
10
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
10
Live reporting
8
Customer surveys
7
Customer interaction analytics
8