Talkdesk: Easy to use VoIP solution
August 21, 2021
Talkdesk: Easy to use VoIP solution

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for our customers' incoming calls to our Customer Support and Sales Departments. Talkdesk allows us to see calls in the queue in real time which has made it possible to adjust our staffing and change our IVR to better support our customers. Talkdesk gave us the ability to really analyze the calls coming in, allowing us to know where the majority of our customers were going within the IVR and how many were dropping off. Having this feature allowed us to modify our IVR to meet our customers' needs.
Pros
- Reporting & dashboards.
- Talkdesk Callbar app.
- Easy to set up IVR.
Cons
- SIP integration could use improvement.
- Routing to extensions isn't as easy as it should be.
- Increased agent productivity.
- Increased CSAT score.
- Increased retention rates.
Talkdesk always responds quickly to any concerns. They have helped with multiple integrations and always have the right answer at the right time. Submitting a ticket is easy and updates are frequent when they are helping to resolve issues. Having the ability to call into their support teams when experiencing issues has been a huge advantage.
Talkdesk really seems focused on delivering cutting-edge features for the modern call center. Talkdesk is constantly releasing new features that are both valuable and time-saving. It has been great watching the platform grow over the last few years. We cannot wait to see what new features Talkdesk plans to release.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Comments
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