Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our company uses Talkdesk as the main point of contact for our guests while they are staying with us and during their booking process. With its integration with Salesforce, it makes finding customer profiles very simple, and oftentimes I knew what the customer was reaching out about before I even answered the calls.

Pros and Cons

Simple UI.
Ease of use.

Reliability.
Merging contacts.

Return on Investment

NPS raised.
Easy for guests to contact us.

Usability

Talkdesk has a very simple and intuitive user interface. It is simple for line-level employees to pull recorded calls if needed, as well as see when fellow employees are available to take a call or see when they are on a call. The call bar application is very simple and easy to use.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

I work in the hospitality industry with about 20 other people in my call center. Talkdesk scales very well, and makes it easy to see my coworker's call status, makes it easy to transfer calls internally, and makes it easy to listen to recorded calls if needed. I also really like Talkdesk's integration with Salesforce.

Talkdesk is fab!

Overall Satisfaction with Talkdesk