Overall Satisfaction with Talkdesk
Across the whole organization. We use Talkdesk to make phone calls across the organization as well as to communicate with our reservists in the field and potential clients. It addresses the issue of safe communication and allows for us to utilize multiple phone numbers for each department, which has allowed for a quicker user experience.
- Very user friendly interface
- Reports that can be utilized in many different ways
- Allows for department heads to look at call volume
- Allows for department heads to track their subordinates talk time
- The reports interface is not very user friendly
- It makes it easy for reservists to cheat the system by hitting redial
- Losing microphone access regularly
- Increased response times
- Decreased waiting time
- Best user experience for our reservists
Because for the general user, the interface is very simple. It is easy to change user statuses, track your teams metrics, and automate reports. It works greatly for what my company needs it for, it requires little to no training to use, and I don’t think they have any intentions of switching platforms.
The program was implemented before I began working for the company so I don’t have valuable insights on this matter. From what I understand talk desk was a solution to an issue that they were having with another program, so I would imagine that one of the pros of the program would be speed—as that it one of my company’s core values.
We had the program crash one time all together—which happens with any program— and it was back up and running in no time. We didn’t have to file any additional forms and talk desk had already rectified the issue by the time we had reported it
Cloud talk and talk desk are pretty equivalent in terms of usuals. Talk desk has been more scalable which has allowed for our company to seamlessly grow and is utilized by a large amount of employees and the cal quality seems to be better than that of cloud talk.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Talkdesk is great for our customer service team because it allows for numerous phone numbers instead of filtering everybody through the same number to the departments they need to go to.